Questions answered – booking at Rose Cottage

March 30, 2021

Questions answered – booking at Rose Cottage

So many questions…

Your Questions answered – booking at Rose Cottage. I hope!

There are many questions we get asked and we are happy to answer all of them. But, I have tried to put many of the common questions we get asked, here and hopefully I have covered them.

However, feel free to ask us anything…

Can we come and look around?

We do viewings by appointment only as we take the time to explain everything. These can be booked in give us a call to check our availability or send an email to info@rosecottagedoggydaycare.co.uk

Watch here and you can have a sneak peak of our fabulous place to look after your dogs.

Before you book your dog in

Before we take any dog we require every new dog to do a trial day care or boarding stay.

You will then receive a full report within 48 hours of how we feel your dog has settled and got on with us throughout the day/night.

Here at Rose Cottage it is important we are the right fit for your dog as much as they are the right fit for us.

We run Rose Cottage very differently to most kennels, so, we need to check all of our dogs are able to socialise. This way we know all of our dogs will enjoy their stay and their is no conflict between pooches.

Please do not be disappointed if we refuse your dog entry to Rose Cottage.

Rest assured we have the dog’s best interests at heart, we will of course always try to recommend another option for you and your dog.

We do not just take your money we advise you if we feel we are not the best places for your pooch. We always want what is best for each and every dog that comes to Rose Cottage.

Ok, my dog has had a trial day and they are ok to stay – How do I book?

When booking your dog in for Day Care or Boarding please give as much notice as possible.

The best way to book your dog(s) in for any Day care or boarding is to use our online booking system. Please note, you need to register first. Just click the link and register.

The other option is by text to 07809 895348 and we can check our availability and book you in if we have spaces for the dates that you need.

Our office is manned between 10:00am and 16:00pm if you text outside of our offices hours you will receive an automated message and we will get back to you ASAP. If you are registered for online bookings, you can book any time. This is why it is the easiest option.

We need you to complete your dog profile

Please email the completed dog profile form before your dog (s) stays with us. Here is the form. Please make sure this is filled out.

Please make sure all sections of the form are completed.

We don’t require the forms or vaccination card until its your dog(s) first day with us. But please make sure you bring with you, otherwise we will not be able to have your dog stay with us.

Some breeds we cannot accept, we are very sorry

Due to the nature of how we operate our business we must be selective with the breeds of dogs we take for Day Care and Boarding.

Here at Rose Cottage, unfortunately, we are unable to take the following breeds of dogs, Staffordshire Bull Terrier, Dobermann, Mastiff, Bull Breeds, Rottweiler, Akita, Shar Pei.

It is at Rose Cottage discretion what breeds of dogs we take, that we feel suit our environment. It is not personal and it is not because we don’t like these breeds. It is just how we run Rose Cottage.

We are sorry for any inconvenience this may cause you. However, we want what’s best for each and every dog and sometimes Rose Cottage doesn’t suit every dog.

We are not about money and we won’t just take yours and we advise you if we feel we cannot help.

We require every new dog to do a trial day care or boarding stay and then you will receive a full report within 48 hours of how we feel your dog has settled.

Please do not be disappointed if we refuse your dog entry to Rose Cottage, rest assured we have the dog’s best interests at heart, we will of course always try to recommend another option for you and your dog.

All is ok, when can I drop my dog off?

Our collection and drop-off times are:

Monday to Friday only

AM is anytime between 7:00am and 10:00am
PM is anytime between 16:00pm and 18:00pm

When you arrive at our gate to drop your dog(s) off please could you contact us on 07809 895348 and we’ll let you in.

One of the team will meet you in the car park to collect your dog(s).

If you do follow another car into our site, please notify us via a call or text message that you have arrived to drop off or collect your dog(s).

Please wait in the car park and we will be with you as soon as we can. We are also completely adhering to Covid rules.

What we recommend

If you are unsure on anything then speak to our staff and we would happily make recommendations to you. I really hope this has helped cover some of your questions.

Now we have covered everything, we very much look forward to looking after your dog.

Stay safe

If you want to treat your dog, there are sooo many safe ways you can. Healthy dog treats are available from us and we would love to help you look after your dog and keep them safe. But spoilt all at the same time!